Airpay POS
Airpay POS is the software which runs on your Android or Apple device. It has a handy portal which can be accessed in any web browser at portal.airpaypos.com
Terminals
A terminal is what accepts your card payments. This can be a physical EFTPOS terminal, compact EFTPOS card reader or even Tap to Pay on Android.
Merchant Services
When you accept cards, your money for those card payments will be settled to your nominated bank account the next business day.
Frequently Asked Questions
Welcome to our Airpay Point of Sale Software and Payment Solution FAQ!
Dive into our FAQ section to discover everything you need to know about streamlining your sales process, managing transactions, and maximising your business potential with our intuitive software and seamless payment solutions.
Need to reach out? Contact us
Airpay Tap-to-Pay turns Android devices into payment terminals.
Accept payments by tapping customer cards and smartphones.
EASY, AFFORDABLE & CONVENIENT
Built for any Australia business to get started without complexity. Our unique technology ensures your business runs fast, is secure and is supported by the best.
ALL IN ONE
Embedded in Airpay POS for a complete POS and payment solution.
ANY BUSINESS
Suitable for all business types, including trades, food trucks and market stalls to take payments.
ANY PAYMENTS
Accept almost every payment.
SEAMLESS
No extra hardware required.
Airpay POS
Who do I contact if I have a problem?
Call or email our support team. They're in Melbourne and are available 8:30 to 9pm weekdays and 9 am to 5pm on weekends. See our contact options here.
What phone and tablets does Airpay POS work with?
Airpay POS runs on all modern Apple and Android devices. To use the contactless payment on your phone or tablet, refer to What are the minimum device requirements to use Airpay TAP
How can I view my sales history?
You can view sales history 2 ways: in the Airpay POS app and on the Airpay POS portal.
In the app: all your sales are in the Paid tab; Totals and key insights are presented on the Dashboard tab; and you can generate periodic reports from the Reports tab.
Does Airpay POS integrate with my accounting package?
Airpay POS integrates with Xero. Sales, invoices and customers can be synchronised to your Xero account.
Terminals (including Airpay TAP)
Is there a minimum contract length with an Airpay terminal?
No, there are no lock-in contracts or exit fees
What are the minimum device requirements to use Airpay TAP
To use the contactless payment capability (Airpay TAP), you need at least Android v11 with NFC.
Can I use the terminal with another merchant acquiring service?
No, the terminals are locked to Quest Merchant Services
How can I change the refund or merchant passcode on my terminal?
Please log into your Quest account and go to…
Merchant Services
Do I need a bank account with a particular bank to use Airpay POS?
No, you can use an account in your business's name from any Australian Bank.
What card types are supported?
Visa, Mastercard and eftpos CHQ/SAV are included by default. Please contact us if you wish to accept Amex.
When do the funds go into our account?
Funds for transactions done before 9pm AEST/AEDT will be transferred to your account on the next Victorian business day.
Depending on your bank, the transfer of the settlement funds may not be shown on bank account balance until the following day
Are there any ongoing costs?
After you've purchased your terminal, the only ongoing costs are transaction fees. Please refer to our fees page
My settlement amount is less than the amount shown on my transactions reports, why?
There could be a few reasons for this, usually it's because we deduct the transactions fees from the settlement amount daily. The description line in your bank statement includes the total value of transactions for the day.
Do you send monthly summary?
We will email you a monthly statement / tax invoice at the beginning of each month for the previous month. The statement will include a summary of the transactions processed, fees paid and average cost of acceptance by card type.
